Can you hear me now?

The following conversation took place between yours truly and a lovely employee of the Comision Federal de Electricidad. To preface the conversation, here in Mexico your light bill comes once every two months and you have about a week to pay it before they come and shut off your electricity. I always pay my bill within 48 hours of getting it. Partly because its only around 10 bucks and that doesn't break my bank, and partly because if I don't I'll most likely forget. Anyhow, this months bill was due October 23rd; I paid October 19th. Imagine my surprise upon arrival to Casa Alvarez to find my electricity had been shut off.

Me: Good afternoon, I have a question. I paid my bill with plenty of anticipation and today I arrived home to no electricity. Can you please tell me why?
CFE: Give me your Service Number.
Me: blah blah blah a list of 12 numbers in Spanish
CFE: Did you check your interrupter?
Me: You put a lock on my meter. I have no light.
CFE: Did you check your interrupter?
Me: What's does it look like?
CFE: I don't know. I've never been to your house.
Me: Well, could you explain it to me so I can tell you if I checked it?
CFE: Do you have a fuse or a breaker?
Me: Oh, I get it. I have a breaker. It's fine. Did you hear me when I told you that you cut off my light?
CFE: Your light is not cut off.
Me: Yes, it is.
CFE: No, it isn't.
Me: Whatever. Gracias.

Good thing I have neighbors who know how to use wire cutters. Long story, short. We cut the wire lock and turned the electricity back on. I just wonder, how can someone in an office, who hasn't been to my house, tell me that my light is on? Umm, ma'am, I'm in my house...The lights not on...